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Dermatology Case Study

340% Increase in Cosmetic Procedure Revenue

How a medical-focused dermatology practice successfully expanded into high-margin cosmetic services.

BA

Bay Area Dermatology

Dr. Jennifer ParkSan Francisco, CA
+340%
Monthly Cosmetic Revenue
+367%
Cosmetic Appointments
+68%
Avg Cosmetic Transaction
+633%
Patient Cross-sell Rate

The Challenge

Dr. Park's practice was profitable but plateaued. Insurance reimbursements were declining, and she wanted to grow cosmetic revenue without losing her medical dermatology patients.

Key Issues:

1

Practice was 95% medical dermatology with tight insurance margins

2

Cosmetic services existed but weren't being marketed effectively

3

Website grouped all services together — no clear cosmetic focus

4

Competitors dominated Google searches for "Botox San Francisco" and similar terms

5

No system to convert medical patients into cosmetic patients

Before Working With Us:

Monthly Cosmetic Revenue
Only 5% of total
$18K
Cosmetic Appointments
Underutilized capacity
24/mo
Avg Cosmetic Transaction
Single-service visits
$420
Patient Cross-sell Rate
Low conversion
3%

Our Solution

We created a "practice within a practice" approach — maintaining strong medical dermatology while building a distinct cosmetic brand that attracted cash-pay patients.

Timeline: 12 months transformation

Dual-Track Website

Redesigned website with clear separation between medical and cosmetic services. Cosmetic section featured luxury design, before/afters, and treatment-specific landing pages.

Cosmetic SEO Campaign

Built dedicated SEO campaigns for cosmetic keywords. Created content targeting "Botox", "fillers", "laser treatments", and "chemical peels" searches in San Francisco.

Patient Cross-Sell System

Implemented automated email campaigns to introduce cosmetic services to existing medical patients. Created special "loyal patient" offers to drive first treatments.

Cosmetic Ads & Social

Launched Instagram presence showcasing cosmetic results and Google Ads targeting high-intent cosmetic searches. Built separate patient acquisition funnel.

The Results

Dr. Park's cosmetic revenue now exceeds medical revenue. The practice has grown 67% overall while maintaining its medical patient base.

Metric
Before
After
Change
Monthly Cosmetic Revenue
$18K
$79K
+340%
Cosmetic Appointments
24/mo
112/mo
+367%
Avg Cosmetic Transaction
$420
$705
+68%
Patient Cross-sell Rate
3%
22%
+633%
New Cosmetic Patients/Month
8
47
+488%
Total Practice Revenue
$360K/mo
$602K/mo
+67%
"Our cosmetic revenue increased 340% in the first year. DoctorSense understood our unique challenge as a hybrid practice. They helped us grow cosmetic without cannibalizing our medical base."
DJP
Dr. Jennifer Park
Dermatologist

Services Used in This Project

Website RedesignSEOGoogle AdsSocial MediaEmail MarketingPatient Retention

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